LEATHVORA FAQS

Browse the product you want, choose the available size, color or other options shown on the product page, add the item to your cart and continue to Shopify checkout. Enter your shipping and payment details, review the total shown at checkout and place the order. A confirmation email is sent after the order is successfully submitted.

Contact support@leathvora.com as soon as possible if you need to request a change or cancellation. Changes cannot be guaranteed after an order has entered processing, fulfillment or dispatch, so please review your size, product options and shipping address carefully before checkout.

Leathvora currently lists Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay and PayPal. The payment methods actually available to you are the options displayed during Shopify checkout and can vary by device, location and payment-provider eligibility. See our Payment Policy for details.

Yes. After a successful order and payment process, an order confirmation is sent to the email address entered at checkout. Please check your spam or promotions folder if you do not see it. Tracking information is sent separately after dispatch when tracking becomes available.

Leathvora uses Shopify checkout infrastructure and secure payment providers. Our published payment policy states that the website uses SSL encryption and that full card details are not stored on Leathvora servers. Always complete payment through the official Leathvora website.

Our published Shipping Policy lists an order-processing estimate of 1–3 business days, followed by an estimated 5–7 business days in transit after dispatch. The typical total estimate is 6–10 business days. Weekends, public holidays, carrier disruptions, severe weather, address issues and peak-season volume can extend delivery time.

Standard shipping is free on eligible orders shipped within the United States according to our published Shipping Policy. Any shipping charge, tax or other applicable order cost is shown at checkout before you place the order.

Our current published Shipping Policy states that Leathvora accepts and ships orders to delivery addresses within the United States only. Please rely on the current Shipping Policy and checkout availability for the most up-to-date delivery area.

When tracking is available, shipment details are sent to the email address provided with the order after dispatch. A short delay between dispatch confirmation and the carrier's first tracking scan can occur.

Leathvora's published Shipping Policy lists established carriers including DHL and FedEx. The carrier used for an individual order can depend on shipment details, service availability and destination.

Carrier scans can take time to appear. If tracking shows an unusual delay beyond the estimated delivery window, contact support@leathvora.com with your order number and tracking information so the shipment status can be reviewed.

Leathvora's current published Refund & Returns Policy provides a 14-day return-request period from the date you receive your order. Eligible items must be unused, in original condition, free from damage, stains or signs of wear, and returned with original tags, packaging and proof of purchase.

Email support@leathvora.com with your order number, reason for the return and clear photos if the item is damaged or incorrect. Wait for approval and return instructions before sending anything back. Unapproved returns may not be accepted.

After your return is received and inspected, Leathvora will notify you of the approval status. If approved, the refund is issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional processing time.

Leathvora's current Refund & Returns Policy states that direct exchanges are not offered. If you want a different size or item, return the eligible original product according to the policy and place a new order for the preferred option.

For standard returns, the customer is responsible for return shipping costs. If the item received is defective or incorrect, Leathvora may cover the applicable return-shipping cost according to the published Refund & Returns Policy. We recommend using a trackable return service.

Materials vary by product. Selected Leathvora styles may feature genuine leather, shearling, suede, wool, satin, denim or other materials. Check the individual product page for the exact outer material, lining, construction and finish before ordering.

Use the size guide shown for the product and compare it with your body measurements. Chest or bust, shoulders, sleeve length, waist and preferred jacket length are especially useful. Fit can vary by style, so use the measurements and fit notes on the individual product page rather than relying only on your usual size.

Follow the care information provided for the specific product. For genuine leather, store the jacket on a supportive hanger in a cool, dry place, avoid prolonged direct sunlight and keep it away from excessive moisture or direct heat. For deeper cleaning or difficult stains, use a leather-care professional appropriate for the material.

Yes. Leathvora carries different jacket, outerwear and accessory styles, so materials, lining, hardware, dimensions, fit and construction can vary. The individual product page should be treated as the source for exact specifications and current availability.

Yes. Leathvora's catalog includes men's and women's jackets and outerwear as well as leather bags and accessories. Product materials, dimensions, features, colors and availability are listed on the relevant product pages.

Contact support within 48 hours of delivery with your order number and clear photos of the item and packaging. The issue will be reviewed and an appropriate resolution may include a replacement or refund in accordance with the current Refund & Returns Policy.

Custom sizing, color changes or personalization may be available on selected Leathvora jackets and accessories. Availability depends on the individual product and design. Review the product page or contact support@leathvora.com before ordering if you need a specific modification.

Contact Leathvora before placing the order and provide the product link together with the measurements or changes you need. Our team can confirm whether the requested option is available for that design and advise what information is required before production begins.

Personalized or custom products are listed as non-returnable under Leathvora's current Refund & Returns Policy unless defective. Review the policy and confirm all measurements and customization details carefully before placing a customized order.

Production time for a customized or made-to-measure item can vary by product, requested changes and current workload. Because the published standard shipping estimate does not establish a fixed custom-production timeline, contact Leathvora before ordering so the expected timeline can be confirmed for your specific request.