Refund policy
Return & Refund Policy – Leathvora
Last Updated: 14 April 2026
At Leathvora, we want you to feel confident when shopping with us. If something isn’t right with your order, we’re here to help with a simple and transparent return process.
Return Period
You may request a return within 14 days of receiving your order.
Requests submitted after this period may not be eligible for a return or refund.
Eligibility for Returns
To qualify for a return, items must meet the following conditions:
- Unused and in original condition
- Free from damage, stains, or signs of wear
- Original tags and packaging included
- Proof of purchase provided
We reserve the right to decline returns that do not meet these conditions.
How to Request a Return
To start a return, please contact us at support@leathvora.com with:
- Your order number
- Reason for return
- Photos (if the item is damaged or incorrect)
Once your request is approved, we will provide return instructions.
Please do not send items back without prior approval, as they may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost returns.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include clear photos of the issue so we can review and resolve it quickly. Depending on the situation, we may offer a replacement or a full refund.
Exchanges
We do not offer direct exchanges.
If you would like a different size or item, you can return the original product and place a new order.
Refund Process
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may take additional time to process the refund.
Shipping fees are non-refundable unless the return is due to our error.
Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items
- Gift cards
- Personalized or custom products (unless defective)
European Union Customers
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, in accordance with applicable consumer laws.
Contact Information
Business Name: Leathvora
Company: REHZAR USA LLC
Address: 8 The Green Ste B,
Dover DE 19901 USA
Email: support@leathvora.com
Phone: +1 (917) 277-0861
Support: Available 24/7 via Live Chat and WhatsApp